Posted on June 15, 2009 by Dennis Snow
Friend and colleague Susan Hoekstra recently posted a great article on her blog. The post addresses a customer service issue that causes a lot of customer frustration: voice-mail.
I know I can certainly improve my voice-mail message, and I plan on incorporating Susan's suggestions into my own business. Read Susan's post, then listen to your own voice-mail. It's likely that you'll find at least one suggestion that will make your message more customer-friendly.