Posted on March 24, 2010 by Dennis Snow
For many businesses (my own included), a good portion of our customer interactions involve the telephone. Whether we’re actually having a conversation, leaving a message, trying to get past a “gatekeeper,” or recording our own voicemail message, the customer only has the quality of our phone skills for making judgments about the quality of our organization’s customer service.
As customers, most of us have suffered through:
I recently read a helpful article that provides some good reminders for all of us when conducting business over the phone. I hope you find the article to be helpful and, if appropriate, pass it along to other members of your team.