Posted on July 1, 2010 by Dennis Snow
Check out this excellent post written by Bob Burg (author of The Go-Giver): “Ernesto Would Be Proud, Part 2.” (Read Part 1 also, but Part 2 is the one I want to highlight here). The recommendations Bob presents are appropriate for any organization that wants to deliver excellent service to its customers.
Bob highlights four “aspects of value” – Consistency, Attention, Empathy, and Appreciation. He makes a compelling argument for how focusing on these four elements can create a great customer experience.
Something to think about – In your job or in your organization, what three behaviors would demonstrate excellence in each of Bob’s “aspects of value”?