Proactive Customer Service

One of the blogs I regularly read is Customers Are Always, hosted by Maria Palmer. She just posted a great article, "Proactive Behavior: A Sign of Service Excellence," which was written by a guest contributor.

I have experienced the situation the writer discusses (picking up the wrong bag at the airport), and certainly agree that the type of proactive behavior described results in walk-through-fire customer loyalty.

See what you think about the article - I'd love to hear your feedback. 

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