Posted on March 26, 2009 by Dennis Snow
Sally Disher of Cummins Northeast is one of my favorite people - she sends me thought-provoking customer service stories. She's the one who sent along the article about the Dana Farber Cancer Institute I referenced in this blog's February 24th post, which has become one of my favorite stories: The Power of Purpose.
The latest item she passed along is an article that relates to a message I know I focus on a lot; it's the little things (like a smile) that make a difference . Customers notice when these little things are present and they notice when they aren't.
Click on the link below to check out the article that appeared in the Salem News - and pass it along to your team. It's a great message.
Seeking Service With a Smile (be patient, it takes a few moments to load).