Customer Service Brilliance

For some time I've wanted to add audio interviews to my blog and have finally made it happen. I hope to regularly interview some of the people I admire and share those interviews with you.

The choice for my first interview was a no-brainer. Simon T. Bailey is someone I've admired since working with him at Walt Disney World many years ago. Simon is now a world-class speaker and consultant, focusing on the subject of "brilliance." He has a best selling book, Release Your Brilliance: The 4 Steps to Transforming Your Life and Revealing Your Genius to the World.

I'd encourage you to share this 25-minute interview with your employees and colleagues; Simon's insights can help any individual and any organization "release their brilliance." To listen, click on the arrow below.

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The Top Five Customer Service Mistakes Companies Make
And How Your Organization Can Avoid Them