My New Book, "Lessons From the Mouse," is Now Available


Lessons Cover by you.I'm pleased to let you know that my new book, Lessons From the Mouse - A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life, is now available.

If you would like complete information about the book as well as ordering details, please visit

If you'd like to order right now, you can go to or Discounts on ten or more copies of the book can be found at

In brief, Lessons From the Mouse provides ten easy-to-read lessons for applying Disney World's formula for creating legendary customer experiences. Any organization, and anyone in an organization, can put these principles to immediate use.

The book's chapters include:

  • Never Let Backstage Come Onstage
  • What Time is the 3:00 Parade? Is Not a Stupid Question
  • Little Wows Add Up
  • Have Fun With The Job - No Matter How Miserable You Feel
  • Don't Be a Customer Service Robot
  • Pay Attention to the Details - Everything Speaks
  • Never, Ever Say, "That's Not My Job" - Don't Even Think It!
  • Everyone Has a Customer
  • Figure Out What Ticks Off Your Customers - And Do Something About It
  • Take Responsibility For Your Own Career

I'd sure like to create a buzz about Lessons From the Mouse and I would be most appreciative if you would forward this blog post to anyone you feel would benefit from the book.

I hope you'll check out Lessons From the Mouse. I would love to hear your feedback!

Download Free Whitepaper

The Top Five Customer Service Mistakes Companies Make
And How Your Organization Can Avoid Them