Posted on July 24, 2008 by Dennis Snow
One of the blogs I regularly read is Customers Are Always, hosted by Maria Palmer. She just posted a great article, "Proactive Behavior: A Sign of Service Excellence," which was written by a guest contributor.
I have experienced the situation the writer discusses (picking up the wrong bag at the airport), and certainly agree that the type of proactive behavior described results in walk-through-fire customer loyalty.
See what you think about the article - I'd love to hear your feedback.