About Dennis Snow

Dennis Snow has a passion for service excellence and has consulted with organizations around the world on the subject. Dennis’ customer service abilities were born and developed over 20 years with The Walt Disney World® Company. In his last year with Walt Disney World, Dennis' leadership performance was ranked in the top 3% of the company's leadership team. Dennis, now a full-time speaker, trainer, and consultant is dedicated to helping organizations achieve their goals in the areas of customer service, employee development, and leadership. He is the author of the book, “Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life.” Please welcome Dennis Snow.

Dennis’ keynote speeches, training programs, and consulting engagements focus on critical customer success factors including;

  • Delivering the ideal customer experience
  • Leadership development
  • Emoloyee engagement

Dennis Snow's customer service abilities were honed over 20 years with the Walt Disney World organization. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.

He began his Disney career in 1979 as a front-line attractions operator. As he advanced through the company, Dennis managed various operating areas throughout the park, learning and applying the skills it takes to run a world-class, service-driven organization.

Dennis launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies including ExxonMobil, AT&T, and Coca Cola. During this time, he presented to audiences in diverse locations around the world, such as South Africa, Australia, Mexico, England and Argentina. This division quickly became the fastest growing venture of the Disney Institute and experienced repeat business of nearly 100%.

He also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team. While there, he coordinated the Disney Traditions program which is universally recognized as a benchmark in corporate training. In his last year with Walt Disney World, Dennis’ leadership performance was ranked in the top 3% of the company’s leadership team.

Today, Dennis is a full-time speaker, trainer and writer who helps organizations achieve goals related to customer service, employee development and leadership. Some of his clients include American Express, Johns Hopkins Medicine, and Verizon Wireless.

His articles appear in a number of industry publications and he is a featured customer service expert on several business news-talk radio shows. He is the author of two books, Unleashing Excellence: The Complete Guide to Ultimate Customer Service, and “Lessons From the Mouse: A Guide for Applying Disney World’s Secrets of Success to Your Organization, Your Career, and Your Life.”

Create Magical Customer Service Experiences With Dennis Snow Any Time

Based on his 20 years with the Walt Disney World Company along with many years of consulting with organizations around the world, Dennis Snow personally trains you and your organization on how to deliver world-class customer service. Using engaging and interactive virtual training sessions, you and your team will develop the skills for creating “walk through fire” customer loyalty.


Our programs include


Keynote presentations

Dennis Snow constantly receives accolades from around the world for his keynote presentations on customer service and leadership. All keynotes are informative, inspirational and highly entertaining.

Workshops & seminars

Our workshops and seminars are customized around topics designed to help your organization achieve its own unique excellence. With a foundation in proven customer service principles, we structure workshops to give you tools that permeate every level of your company and make service excellence “business as usual.”

Clients of Dennis Snow

Dennis Snow is trusted by the following companies

  • Johns Hopkins Medicine
  • Huntington Bank
  • Cornell University
  • Florida Power and Light
  • Novartis
  • Carle Clinic Association
  • American Express
  • Childtime/ Tutor Time Learning Centers
  • St. Joseph’s Health System
  • Fiserv
  • ExxonMobil
  • Florida State University
  • Cummins Engines
  • Investment Planning Counsel
  • American Hospital Association
  • Hospira
  • American Bankers Association
  • Council of Hotel and Restaurant Trainers
  • BMW Financial Services
  • International Marketing Systems
  • Georgetown University Medical Center
  • Legal Marketing Association
  • First Citizens Bank
  • Nationwide Health Plans
  • Baptist Health System
  • Select Medical
  • National Association of Truck Stop Operators
  • Wakefern Foods

Please contact us to see how we can help your company become a world class customer service organization. LET'S TALK

let's talk

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