Dennis Snow Service Excellence Products

Dennis Snow Virtual Training

Price

$199 for a 1-year license

Corporate Pricing Available

Learn how to create magical customer experiences, because if you don’t, your customers will find their wow elsewhere. Great service isn’t about grand acts, it’s about common courtesy, artfully delivered. Dennis Snow brings you Lessons From The Mouse in his new virtual training system. After decades of experience at Disney, he’ll show you and your organization exactly how to deliver an experience that results in intense customer loyalty. Dennis Snow Virtual Training is fun and highly interactive. Users learn at their own pace, on-demand 24/7, with testing and built in progress tracking. It is available to individuals and entire teams. Dennis Snow Virtual Training will train your organization how to:

  • See your operation through the eyes of your customers.
  • Create consistent customer wows.
  • Perform with an experience mindset, not a task mindset.
  • Ensure that your organization’s “backstage” environment never impacts the “onstage” customer experience.
  • Make personal accountability a part of the organization’s culture.

Please contact Danny at (407) 294-1855 or danny@snowassociates.com

Lessons from the Mouse

Author(s)

C. Brandon Ingram

Price

$19.95

Quantity

Lessons From the Mouse is written by someone who actually worked on Disney World’s rides, controlled the crowds at parades, and stood in the rain for hours telling guests Space Mountain was closed. It is from this first-hand point-of-view that Snow peels away the veneer to show the day-to-day operation of the famous parks.

The Disney organization is not presented as perfect or infallible in this book. In fact, Snow humorously shares some of the company&rs ...

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Quantity discounts are available for purchase of 10 or more. Please contact: Debbie at (407) 294-1855 or debbie@snowassociates.com.

 

Unleashing Excellence: The Complete Guide to Ultimate Customer Service

Author(s)

Dennis Snow and Teri Yanovitch

Price

$24.95

Quantity

Unleashing Excellence: The Complete Guide to Ultimate Customer Service has been used by organizations around the world for designing and implementing customer service strategies. The new and expanded edition of Unleashing Excellence includes the latest tools, best practices, and invaluable lessons learned from companies who have actually applied the authors’ comprehensive system for building a first-rate customer service culture fr ...

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Quantity discounts are available for purchase of 10 or more. Please contact: Debbie at (407) 294-1855 or debbie@snowassociates.com.

 

Download Free Whitepaper

The Top Five Customer Service Mistakes Companies Make
And How Your Organization Can Avoid Them