Posted on July 27, 2009 by Dennis Snow
Starting a customer service improvement initiative is challenging for most organizations. I've seen countless leaders so frustrated over where to begin that they don't begin at all. The question of how to get things started freezes some initiatives in their tracks, and what could've been a successful improvement initiative never gets out of the gate.
Here are three ideas for getting started:
Certainly there are other actions that can help with launching a successful service initiative, but these three are a good starting point. Looking at these three elements help you to define what you're trying to accomplish and to determine what can be done to increase the likelihood of success.
And, most importantly, these three elements can unfreeze you and get things moving forward.