The Top Five Customer Service Mistakes That Companies Make
And How Your Organization Can Avoid Them.
Posted on October 15, 2010 by Dennis Snow
Have you seen the television show, Undercover Boss? It's a great show in which CEOs go "undercover" to work jobs on the front lines of their organizations, often with hilarious results.
Even if you haven't seen the show, the following video shares some thoughts on the "real work" being done in any organization.
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