In brief, Lessons From the Mouse provides ten easy-to-read lessons for applying Disney World's formula for creating legendary customer experiences. Any organization, and anyone in an organization, can put these principles to immediate use.
The book's chapters include:
Never Let Backstage Come Onstage
What Time is the 3:00 Parade? Is Not a Stupid Question
Little Wows Add Up
Have Fun With The Job - No Matter How Miserable You Feel
Don't Be a Customer Service Robot
Pay Attention to the Details - Everything Speaks
Never, Ever Say, "That's Not My Job" - Don't Even Think It!
Everyone Has a Customer
Figure Out What Ticks Off Your Customers - And Do Something About It
Take Responsibility For Your Own Career
I'd sure like to create a buzz about Lessons From the Mouse and I would be most appreciative if you would forward this blog post to anyone you feel would benefit from the book.
I hope you'll check out Lessons From the Mouse. I would love to hear your feedback!
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The Top Five Customer Service Mistakes Companies Make
And How Your Organization Can Avoid Them